Special Programs

Learn Process Management in Berlin
Acquaint yourself with German business practices and culture in Germany's fascinating capital city Berlin. Learn about process management in an international environment with a one-week introduction to Process Management, followed up by a three-week hands-on internship in a department of Siemens or another German company.

What will I learn in this course?

During the first week, you will receive a short introduction to German business culture, as well as a city tour of Berlin. Also during this first week, you will attend a seminar on process management theory and tools, and practice the methodologies you learn through a four-day simulation. We'll also throw in some business German for good measure!
In preparation for the hands-on phase, you will be instructed in the do's and don'ts of working in a German company. Then you will be assigned a task in one of the Siemens business units or another German company, to analyze and refine a business or manufacturing process utilizing the tools which you have learned.

At the end of your internship you will present your results to the German management of the unit to which you have been assigned for discussion.

Upon completion of the course you will:

• have gained insight into German business culture
• be able to implement fundamental concepts and tools of process management
• understand the importance of ground rules in a team effort
• understand the importance of technical and social components of a process, and the barriers which they may create

What is "process management"?

Process management is a 3-step approach to analysis and optimization of business processes. The three steps are:

1. Collecting data: observe the process, measures run times and idle periods, interview employees, collect documentation and collate information

2. Analyze data using the tools learned: map processes based on observation, analyse times, quality and other factors, analyse barriers (physical, cultural, etc.) and determine the impact of your analysis

3. Suggest improvement: prioritize suggestions based on feasibility, demonstrate anticipated results of improvements, present and discuss results with management, and develop implementation plans for improvements.